Refund Policy
Please review our refund policy before purchasing a vehicle history report.
Our Refund Policy
Get Vehicle Report provides digital vehicle history reports that are prepared and delivered electronically.
Because our reports involve processing vehicle information and delivering a digital product, refund eligibility depends on the circumstances described below.
Customers are responsible for providing accurate vehicle information, including the VIN or licence plate details, before completing a purchase.
Digital Product
Vehicle history reports are digital products delivered electronically. Once a report has been successfully generated or delivered, refunds may not be available simply because the customer changes their mind.
Incorrect Vehicle Information
Customers must carefully verify the vehicle information entered before submitting an order.
If incorrect information is submitted and a report is generated for the wrong vehicle, the order may not qualify for a refund.
If you believe you entered incorrect information, please contact us as soon as possible before the report is processed.
Report Not Available
If we are unable to provide a report for the submitted vehicle because the required information is unavailable or the report cannot be generated, we may review the order for a refund or other appropriate resolution.
Technical Problems
If you experience a technical issue that prevents you from receiving your purchased report, please contact our support team.
We will investigate the issue and, where appropriate, attempt to resolve the problem or provide the report again.
Please contact our support team first. In many cases, we can investigate the order and resolve a delivery or processing issue without requiring a refund.
Refund Requests
To request a refund, contact us using the email address below and include your order information and a description of the issue.
Refund requests are reviewed individually based on the circumstances of the order and the applicable terms.
Approved Refunds
If a refund is approved, the refund will generally be returned through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Payment Processing
Payments are processed through third-party payment providers such as Stripe.
Payment processing, refund processing times, and certain payment-related matters may also be subject to the policies of the applicable payment provider.
Contact Support
If you have a question about a report, order, delivery, or refund request, please contact our support team.
contact@getvehiclereport.comPolicy Updates
Get Vehicle Report may update this Refund Policy when necessary. Any changes will be published on this page with an updated date.