Refund Policy

1. Digital Products

All vehicle history reports sold through Get Vehicle Report are digital products. No physical product is shipped.

Because the service involves generating and delivering digital vehicle information, the service may begin processing shortly after an order is submitted.

Once a report has been generated or delivered, it generally cannot be cancelled in the same manner as an unfulfilled physical product.

2. When a Refund May Be Available

A refund may be considered in the following circumstances:

• The same report was accidentally purchased more than once.
• A technical problem on our side prevents the purchased report from being generated.
• We are unable to provide the purchased service because of a service-related issue.
• A cancellation request is received within 24 hours and the report has not yet entered the generation or processing stage.

Refund requests are reviewed individually and are subject to this policy and any mandatory consumer rights applicable to the customer.

3. Incorrect VIN or Vehicle Information

Customers are responsible for checking the information entered during checkout before submitting an order.

This includes the VIN, license plate information, country, and any other vehicle information requested during the ordering process.

If an incorrect VIN or vehicle identifier is submitted and a report is successfully generated for the information provided, the order will generally not be eligible for a refund.

Please carefully verify your vehicle information before completing your purchase.

4. Limited or Incomplete Vehicle Information

Vehicle history reports depend on information available from various third-party data sources, databases, public records, and other sources.

Some vehicles may have limited, incomplete, outdated, or no historical records available.

The amount of information available can vary depending on the vehicle, country, registration history, data sources, and records available at the time of the search.

Limited historical information does not automatically mean that the report failed to provide the purchased service and therefore does not, by itself, qualify for a refund.

5. How to Request a Refund

If you believe your order qualifies for a refund, please contact our support team as soon as possible.

To help us locate your order, your request should include the following information:

• Order number
• Email address used during checkout
• Vehicle VIN or vehicle identifier
• Date of purchase
• Reason for the refund request

6. Refund Processing

If a refund is approved, it will normally be processed to the original payment method used for the purchase.

Where a payment provider such as Paddle processed the transaction, the refund may be processed through the applicable payment provider.

After a refund has been processed, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

7. Chargebacks and Payment Disputes

If you have an issue with an order or payment, we encourage you to contact our support team before opening a payment dispute or chargeback.

We will review legitimate concerns and attempt to resolve them in accordance with this Refund Policy and applicable consumer protection laws.

Nothing in this section prevents you from exercising any rights available to you under applicable law or through your payment provider.

8. Consumer Rights

This Refund Policy does not intend to exclude, restrict, or override any mandatory consumer protection rights that apply to customers under the laws of their country or region.

Where applicable law provides a customer with rights that cannot legally be excluded or waived, those rights will continue to apply.

9. Policy Updates

Get Vehicle Report may update this Refund Policy from time to time.

Any changes will be published on this page. Customers should review the policy before making a purchase.