Everything you need to know about VIN checks,
vehicle history reports, payments, delivery,
and our refund policy.
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Have a Question?
We've answered the most common questions customers
ask before ordering a vehicle history report.
A VIN (Vehicle Identification Number) is a unique
17-character code used to identify a specific vehicle.
It can normally be found on the driver's side dashboard,
driver's door frame, registration documents, or insurance
documents.
The VIN is commonly located on the dashboard near the
windshield, on the driver's side door jamb, vehicle
registration documents, insurance documents, and sometimes
other parts of the vehicle.
Depending on the vehicle and available records, a report
may contain information such as title records, registration
history, reported accidents or damage, mileage information,
theft records, salvage or total-loss records, and other
available historical information.
No. Vehicle history information varies from vehicle to
vehicle. The information available depends on records
reported by data sources and authorities. Therefore,
some vehicles may have more historical records than others.
Yes. A vehicle history report can help you review available
historical information before making a vehicle purchase.
However, a report should not replace a professional
mechanical inspection or test drive.
We provide the payment methods available on our checkout
page. Payment options may change from time to time.
Your available payment method will be displayed before
you complete your order.
Payments are processed through the payment services
available on our checkout. We do not intentionally store
complete credit or debit card numbers on our website
servers.
Vehicle reports are delivered digitally using the delivery
method provided during your order. Please make sure the
email address or contact information you provide is correct.
Report delivery time may vary depending on the selected
service, vehicle data availability, and processing time.
The estimated delivery information shown during the
ordering process should be used as the primary guide.
Because vehicle history reports are digital services that
may begin processing immediately after an order is placed,
refunds may be limited once processing has started.
Please review our complete Refund Policy before purchasing.
Please carefully check your VIN before submitting your order.
If an incorrect VIN is submitted, contact support as soon
as possible.
Once processing has started, changes or refunds may not
always be possible.
Vehicle history availability depends on the records
accessible through our data sources. If you believe there
is an issue with your order or report, contact our support
team so we can review the situation.
No. A vehicle history report is an informational tool.
It does not guarantee the mechanical condition, safety,
value, or future reliability of a vehicle.
We recommend having any vehicle inspected by a qualified
mechanic before purchasing.
Yes. A vehicle history report can be a useful part of your
research when considering a used vehicle. It can help you
identify reported historical information that may be
important before making a purchase.
First, check your inbox, spam, junk, and promotions folders.
Make sure the email address provided during checkout was
correct.
If you still cannot find your report, contact our support
team with your order information.
IMPORTANT BEFORE PURCHASE
Please Review Our Refund Policy
Vehicle history reports are digital products.
Once an order has been submitted and processing has started,
the service may not be reversible.
For this reason, customers should carefully verify their
VIN and order details before completing payment.
Please read the complete Refund Policy before purchasing.
